Topic: `trust-repair`

10 entries tagged trust-repair.

Reference entries (10)

reference Expectation transfer + retention by tie strength — strong-tie referrals carry expectation specificity + active social-enrichment retention; weak-tie referrals churn at near-baseline rates
reference Levin & Cross 2004 (Mgmt Sci) — competence- and benevolence-based trust mediate tie-strength → useful knowledge transfer; once trust is controlled for, weak ties re-emerge as valuable
reference Granovetter 1983 (Sociological Theory) — weak-ties claim walked back; strong ties carry relational guarantees weak ties cannot, esp. for trust under uncertainty
reference Doney & Cannon 1997 (JoM) — B2B trust; salesperson trust acts only indirectly through firm trust; past performance does selection work
reference Rozin & Royzman 2001 (PSPR) — negativity bias / negativity dominance; bad weighs more than the algebraic sum of equivalent goods
reference Kim, Ferrin, Cooper, Dirks 2004 (JAP) — competence violations repair via apology; integrity violations repair via denial; opposite mechanisms
reference Mayer, Davis, Schoorman 1995 (AMR) — trust = ability + benevolence + integrity; all three required; absence of any forecloses trust
reference Shefrin & Statman 1985 (JoF) — disposition effect; narrow-framing / mental accounting of each vendor as separate account
reference Tversky & Kahneman 1973 (Cognitive Psychology) — availability heuristic; why "once burned" is NOT just recency bias
reference Research brief: risk aversion, loss aversion, and post-failure decision patterns in GC and trades-business decision-makers (May 2026)