Mayer, Davis, Schoorman 1995 (AMR) — trust = ability + benevolence + integrity; all three required; absence of any forecloses trust

Claim: Mayer, Davis, and Schoorman (1995) decompose trustworthiness into three components, all of which are required:

• Ability — domain-specific competence
• Benevolence — the trustee's positive orientation toward the trustor's interests
• Integrity — adherence to a set of principles the trustor accepts

The absence of any one forecloses trust.

Source: Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). "An Integrative Model of Organizational Trust." Academy of Management Review 20(3): 709–734. https://journals.aom.org/doi/10.5465/amr.1995.9508080335

Confidence: Verified (foundational paper in the trust literature).

For Candid: The three components require different evidence and respond to different signals. Candid case studies that show only completed work demonstrate ability but leave benevolence and integrity unaddressed. Trust-building content needs all three dimensions surfaced.

The ability/benevolence/integrity decomposition is the substrate for [[kim-ferrin-cooper-dirks-2004-competence-vs-integrity-trust-repair]], which shows that violations of these dimensions repair through opposite mechanisms.