Portal "market size" projections range ~7× between sources (US$1.47B - $10.47B for the same period) — the spread itself is the finding
Summary
Claim: "Client portal software" market estimates for ~2022-2024 range from US$1.47B (LP Information 2023) to US$1.8B (Global Industry Analysts 2024) to US$5.2B (Verified Market Reports 2024) to US$6.5B and even US$10.47B (WiseGuy 2023). Projected CAGRs range 6.6%-13.53%. Patient portal market: $2.9B (2022) → $11.8B (2030), CAGR 19.44% (Grand View Research).
Source: 360marketupdates.com ; researchandmarkets.com ; verifiedmarketreports.com ; openpr.com ; grandviewresearch.com
Confidence: Directional-Speculative.
Caveat: All are report-sellers. The ~7× spread between estimates for the same period is itself the finding — these figures are unreliable.
Why this matters for Candid: When a client cites a market-size projection to justify "everyone is doing portals," show them the spread. Same pattern as the calculator brief's The "2× engagement / conversion" interactive-content stat is widely (mis)attributed to "Content Marketing Institute" — no original CMI dataset producing it exists and the data brief's The "McKinsey: 83% of B2B customers value transparency over brand reputation" stat is not verifiable to any primary McKinsey publication — vendor-laundered stats are the rule, not the exception.
Related entries
Related
- reference Caveats for the customer-facing-calculators brief: every conversion-lift figure is unproven; nearly all are vendor-self-reported
- reference Salesforce State of the Connected Customer — vendor-asserted: 57% say self-service "critical/very important"; 59% prefer self-service for simple questions; 88% say experience as important as products
Referenced by (2)
- reference Research brief: client portals for SMBs — the honest case (June 2026) relates-to
- reference Caveats for the client-portals brief: source-incentives are pervasive; the independent anchors are McKinsey and Gartner; market-size figures unreliable; the viral 42% stat is misattributed relates-to