MuleSoft 2025 Connectivity Benchmark: organizations use 897 applications on average; only 29% are integrated
Created 2026-05-22
Claim: MuleSoft 2025 Connectivity Benchmark Report: organizations use an average of 897 applications; only 29% are integrated.
Source: https://www.salesforce.com/news/press-releases/2025/02/04/mulesoft-2025-connectivity-benchmark-report/ (Salesforce official press release; survey of 1,050 IT leaders across nine countries, Oct-Nov 2024)
Confidence: Verified.
Companion data on the cost of silos:
- IDC: data silos cost organizations 20-30% in annual operational efficiency (https://www.anchorpointdata.com/blog/data-silos-hidden-cost)
- Gartner: poor data quality costs organizations an average of $12.9M per year
- McKinsey (2012 "Social Economy"): knowledge workers spend "nearly 20%" of the workweek searching for information — still load-bearing in 2026 silo literature
The fragmentation cost is real and measurable. The 897-apps-29%-integrated ratio is the structural condition that justifies investment in a deliberate data layer.
Referenced by (3)
- reference CFIB / Sage / Payworks 2025: only 10% of Canadian SMBs have digital tools fully integrated; $1.60 ROI per dollar invested relates-to
- rule RULE: Own a single customer_id primary key that joins across your vertical SaaS + QuickBooks + email + ads. depends-on
- reference Research brief: The Dataset is the Product — when a service business should own its data (piece 12 of 15) relates-to