{"id":1101,"slug":"mayer-davis-schoorman-1995-trust-ability-benevolence-integrity","title":"Mayer, Davis, Schoorman 1995 (AMR) — trust = ability + benevolence + integrity; all three required; absence of any forecloses trust","kind":"reference","scope":"business","status":"current","audiences":["kevin","candid-team"],"topics":["psychology-aversion","trust-repair"],"reference_body":"**Claim:** Mayer, Davis, and Schoorman (1995) decompose trustworthiness into three components, all of which are required:\n\n- **Ability** — domain-specific competence\n- **Benevolence** — the trustee's positive orientation toward the trustor's interests\n- **Integrity** — adherence to a set of principles the trustor accepts\n\nThe absence of any one forecloses trust.\n\n**Source:** Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). \"An Integrative Model of Organizational Trust.\" *Academy of Management Review* 20(3): 709–734. https://journals.aom.org/doi/10.5465/amr.1995.9508080335\n\n**Confidence:** Verified (foundational paper in the trust literature).\n\n**For Candid:** The three components require different evidence and respond to different signals. Candid case studies that show **only** completed work demonstrate ability but leave benevolence and integrity unaddressed. Trust-building content needs all three dimensions surfaced.\n\nThe ability/benevolence/integrity decomposition is the substrate for [[kim-ferrin-cooper-dirks-2004-competence-vs-integrity-trust-repair]], which shows that **violations** of these dimensions repair through opposite mechanisms.","rationale_body":null,"metadata":null,"links":{"outgoing":[{"slug":"research-brief-risk-aversion-post-failure-may-2026","title":"Research brief: risk aversion, loss aversion, and post-failure decision patterns in GC and trades-business decision-makers (May 2026)","kind":"reference","scope":"business","link_type":"relates-to"}],"incoming":[{"slug":"kim-ferrin-cooper-dirks-2004-competence-vs-integrity-trust-repair","title":"Kim, Ferrin, Cooper, Dirks 2004 (JAP) — competence violations repair via apology; integrity violations repair via denial; opposite mechanisms","kind":"reference","scope":"business","link_type":"depends-on"},{"slug":"rule-diagnose-prior-vendor-failure-as-competence-or-integrity","title":"R5 — Diagnose previous-vendor failures as competence or integrity; route the repair strategy accordingly (apology vs structural commitments)","kind":"rule","scope":"business","link_type":"depends-on"},{"slug":"levin-cross-2004-trust-mediates-tie-strength","title":"Levin & Cross 2004 (Mgmt Sci) — competence- and benevolence-based trust mediate tie-strength → useful knowledge transfer; once trust is controlled for, weak ties re-emerge as valuable","kind":"reference","scope":"business","link_type":"depends-on"}]},"created_at":"2026-05-25T13:13:31.003Z","updated_at":"2026-05-25T13:13:31.003Z"}