ServiceTitan: "Open Data Pledge" promises CSV export — but practitioner reports cite $24k-$39k exit contract buyouts (flag for verification)

The vendor commitment (ServiceTitan Open Data Pledge):

"We pledge to enable the seamless export of customer data to a CSV format."

Source: https://www.servicetitan.com/features/open-data-pledge

ServiceTitan also contractually positions the customer as "data controller" and itself as "data processor" — https://help.servicetitan.com/faq/servicetitan-service-contract-faq.

Practitioner reality (flagged as needing verification): BBB/Reddit complaints aggregated by Projul describe contractors paying $24,000-$39,375 to exit multi-year contracts: "the termination fee would be $24,000 — the full remaining contract value."

Source: https://projul.com/blog/servicetitan-pricing-analysis-2026/

Confidence: Open Data Pledge verified. Specific dollar figures are single-source aggregation two steps from primary — verify against an original BBB complaint before quoting any specific number in published Candid writing. The gap between the Pledge and practitioner experience is the substantive point regardless of exact dollar figures.

Pricing context: ServiceTitan typical $245-$400 per technician per month + $5k-$50k implementation + 2-3 year contract (industry-consensus across Full Stack HVAC, Pipeline On, DinoQuote). At ~$78k average revenue per customer, that's the platform-side cost; the exit-cost is the customer's.