"72% of users regularly abandon dashboards for spreadsheets" — Luzmo vendor-run *State of Dashboards 2025* survey of ~200 SaaS/product leaders; "Dashboards: Dead, Dying or Evolving?"
Summary
Claim: "72% of users regularly abandon dashboards for spreadsheets" comes from Luzmo's vendor-run State of Dashboards in 2025 survey ("Dashboards: Dead, Dying or Evolving?", ~200 SaaS/product leaders). The same report rates dashboards "just 3.6 out of 5" and says 58% of users "would pay more for dashboards that actually deliver actionable insights".
Source: Luzmo "State of Dashboards in 2025" report.
Confidence: Single-source / vendor-run.
Caveat: Luzmo sells an embedded-analytics platform. The "abandon dashboards for spreadsheets" finding directly supports Luzmo's positioning (their product is "actionable" dashboards). Not independent research.
Why this matters for Candid: Useful to recognise — clients will quote this. The polite move is to substitute the BARC / Gartner independent adoption figures and note Luzmo's commercial incentive.
Related entries
Referenced by (3)
- reference Research brief: dashboards for SMBs — what's worth showing, and when an embedded one earns its keep (June 2026) relates-to
- reference Caveats for the dashboards brief: pervasive BI/embedded-analytics vendor sourcing; the viral "60-70%" stat is folklore; SMB data thin; retention claims unproven relates-to
- rule R5 — Disregard vendor BI "X% improvement" / "60-70% unused" stats in client conversations; cite BARC (~25%) and Gartner (~30%) adoption baselines depends-on