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topic: social-network-theory
Topic:
social-network-theory
15 entries tagged
social-network-theory
.
Rules (4)
rule
R7 — Treat events as reputation-witnessing infrastructure, not lead-generation; measure share-of-voice within defined in-group, not leads-attributed-to-event
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R6 — Build Candid's own audited-reputation infrastructure (GuildQuality-style for marketing-agency-for-trades); the category lacks one — structural-hole opportunity
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R2 — Reweight marketing portfolio toward in-group reputation accrual; reduce reliance on homeowner-targeted lead-gen and agency-directory listings
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R1 — Network membership precedes referral-program design; "we have a referral program" is not a strategy until "we are in the network" is true
Reference entries (11)
reference
Research gaps and source caveats — trust / referral networks / in-group reputation brief (May 2026 Brief #3)
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Events as trust-witnessing infrastructure — HBA dinners / awards nights are public ratification venues; measure share-of-voice, not leads-attributed
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Expectation transfer + retention by tie strength — strong-tie referrals carry expectation specificity + active social-enrichment retention; weak-tie referrals churn at near-baseline rates
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Warm-intro hierarchy — 8 levels from cold inbound to family-equivalent referral; closest tie ≠ best referrer unless it carries domain-competent trust
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Brokers in Ontario trades — three roles span structural holes: supplier outside sales reps, specialist subs, peer-coach implementers
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Ontario residential-construction information ecosystem — five descriptive layers (regulators / trade assocs / suppliers / events / digital)
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Levin & Cross 2004 (Mgmt Sci) — competence- and benevolence-based trust mediate tie-strength → useful knowledge transfer; once trust is controlled for, weak ties re-emerge as valuable
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Marsden & Campbell 1984 (Social Forces) — closeness is the best tie-strength indicator, NOT frequency or duration
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Burt 1992 (Structural Holes) / 2004 (AJS) — brokers spanning holes between groups capture information-arbitrage advantage
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Granovetter 1983 (Sociological Theory) — weak-ties claim walked back; strong ties carry relational guarantees weak ties cannot, esp. for trust under uncertainty
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Research brief: trust, referral networks, and in-group reputation in Ontario's trades economy (May 2026 — Foundation Brief #3)