QUARANTINE — "Microsoft reported a 22% reduction in support tickets" / "Spotify forum resolves 30% of issues"

Quarantined claims:

• "Microsoft reported a 22% reduction in support tickets"
• "Spotify forum resolves 30% of issues"
• "90% of customers expect an online self-service portal" (Microsoft)
• "73% would rather clean a toilet than... speak to customer service" (Aspect)

Reason for quarantine: Single secondary-blog assertions without primary confirmation. The Microsoft 22% and Spotify 30% figures appear in vendor listicles (raffle.ai and similar) but neither traces to a primary Microsoft or Spotify publication. The Aspect "73%" figure is provocative-headline territory.

Why we keep this note: Useful as a record of "claims we considered and excluded." When clients ask "didn't Microsoft report ticket reductions?" we have a sourced answer for why we don't lead with that figure.