Google Workspace: cannot transfer file ownership to external accounts; client separation requires IMAP+DNS migration
Claim: Google Workspace forbids transferring file ownership to external accounts (cited as "user and company data" protection). When a client's email and Drive live in an agency's Google Workspace, separation requires:
- Create a new Workspace under a temporary domain
- Migrate mailboxes via IMAP with app passwords
- Transfer Drive file ownership internally before account deletion
- DNS cutover
Without the agency's cooperation at every step, the practical outcome is data loss.
Source: https://support.google.com/a/answer/1247799 (current Google Workspace admin documentation).
Confidence: Verified (primary Google documentation).
For Candid client onboarding: Workspace ownership is one of the most under-discussed ownership layers. If the client's email is on an agency Workspace, plan a multi-week separation BEFORE engagement ends. Item in Ownership Checklist: what an SMB must be able to walk away with at agency separation.