Anchoring — Tversky & Kahneman (1974), Science: the first number/claim heard becomes a reference point subsequent judgments insufficiently adjust away from; operates even with arbitrary, known-irrelevant anchors
Summary
Claim: The first number or claim a person hears becomes a reference point that subsequent judgments insufficiently adjust away from. Tversky & Kahneman's famous "wheel of fortune" experiment had participants estimate the percentage of African countries in the UN after watching a wheel land on an arbitrary number — and the wheel's number influenced the estimate, even though everyone could see the wheel was rigged.
For new-site owners, the anchor is typically a vendor's "you'll see results fast" promise — which sets the reference point for how quickly the site "should" perform.
Source: Tversky, A., & Kahneman, D. (1974). "Judgment Under Uncertainty: Heuristics and Biases." Science 185(4157):1124–1131.
Confidence: Verified. One of the most robust effects in judgment research; replicated thousands of times in many contexts.
Caveat: Magnitude varies by context; anchoring is a direction, not a fixed quantity. Treat it as: "this anchor will shift the judgment toward itself" — never as "this anchor will shift the judgment by N%."
Related entries
Related
- reference Expectation-disconfirmation theory — Oliver (1977, 1980); 2024 meta-analysis (150 records, N=58,597) confirmed positive expectation-satisfaction relationship (r≈.29) with no support for contrast effects
- rule Rule: pre-commit to a measurement window BEFORE launch — decide in advance how long you will wait and what sample size constitutes a readable signal; defuses anchoring + action bias
Referenced by (2)
- reference Research brief: the psychology of the launch-and-wait — owner patience and visitor first impressions on a brand-new website (June 2026) relates-to
- reference Owner-side mechanism inventory — eight cognitive mechanisms that make a normal new-site ramp feel like failure (anchoring, expectation-disconfirmation, action bias, illusion of control, sunk cost, loss aversion, hyperbolic discounting, availability) relates-to