Reference entries (10)
- reference Caveats: AWS vendor framing quarantined; build-vs-buy vendor cost pages flagged; DrPeering single-source; sysadmin wages needs-verification
- reference Enterprise-tier example: customer account portal — Auth0 + RDS + role-based permissions; commodity parts, bespoke assembly still costs
- reference Standish Group (older): 64% of software features rarely or never used
- reference Pendo 2019 Feature Adoption Report: 80% of software-product features rarely or never used (615 subscriptions analyzed)
- reference Maintenance burden: SMB sites $1,800–$12,000+/yr; portals $10,000–$25,000/yr — meaningful fractions of build cost
- reference Custom dashboards/analytics apps: $80,000–$250,000 depending on real-time/data-source complexity (Kavara)
- reference SPP (2025): custom client portal $20k–$50k initial development + $10k–$25k/yr maintenance; Agency Handy $25k–$60k all-in over 6–12 months
- reference Custom web portal build cost (2025/2026): entry $20k–$40k, mid $40k–$80k, enterprise $80k–$400k; GoodFirms range $10k–$200k
- reference The structural shift: capex (server + sysadmin) → opex (managed service, administration included)
- reference Research brief: the falling cost floor of "real" web functionality for SMBs (June 2026)
