Patient portal usage (academic, adjacent benchmark): cross-sectional study 32.1% used (range 26-51%); ER real-time 17.4% of 1.28M; US national 2022: 77% offered, 68% accessed

Claim: Patient-portal usage (peer-reviewed, adjacent benchmark): one cross-sectional study found 32.1% (141/439) used the portal, with the literature ranging 26-51%; ER real-time use 17.4% of 1.28M patients (JAMA Network Open, 2022); US national 2022: 77% offered, 68% accessed (healthIT.gov).

Source: https://pmc.ncbi.nlm.nih.gov/articles/PMC6231740 ; https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11069088 ; https://www.healthit.gov/data/data-briefs

Confidence: Verified (peer-reviewed).

Why this matters for Candid: Healthcare is the most-mature portal vertical and has hard incentive structures (insurance, regulators) pushing adoption — and adoption still tops out at ~30-50% by most measures. SMB portals without those incentives will underperform that.