Practitioner data: "Most firms find 40-60% of clients haven't logged in in the last 90 days" — the ghost-login problem stated by an adoption-tool vendor

Claim: "Most firms find 40-60% of clients haven't logged in in the last 90 days" (US Tech Automations practitioner report, 2026, vertical: accounting).

Source: https://ustechautomations.com/resources/blog/accounting-client-portal-automation-2026

Confidence: Single-source.

Caveat: Vendor sells adoption-automation tools — but the direction (low adoption) cuts against its interest to admit, which lends credibility to the figure.

Why this matters for Candid: Practitioner-shaped, vertical-specific data that pairs with the broader Gartner numbers (Gartner (Aug 19, 2024; survey of 5,728 customers Dec 2023) — only 14% of customer service / support issues are fully resolved in self-service; even for "very simple" issues only 36% resolve fully) to nail the ghost-login point. Anchors R2 — Run a 90-day adoption test with a cheap bought portal before committing; if <40-50% of clients log in, the portal is solving a problem the client base doesn't have.