RenoMark is NOT a warranty provider, NOT an insurance scheme, NOT an arbitration tribunal — the 2-year warranty is a contractor obligation only

Claim: RenoMark is mediation, not arbitration. It cannot order a refund, cannot force completion of work, and cannot pay out on the contractor's 2-year workmanship warranty if the contractor refuses or goes out of business.

The 2-year warranty is a contractual obligation between the renovator and the homeowner — enforceable like any other contract, but not backstopped by CHBA.

Source: renomark.ca, chba.ca (program scope description); confirmed by absence of any backstop or pay-out language on either site.

Confidence: Verified.

Why this matters for Candid copy

See Rule: never describe RenoMark as a "warranty program", "certification", "license", "regulator", or "guarantee" — use CHBA's own framing ("recognition program", "Code of Conduct", "Renovators' Mark of Excellence"). Do not call RenoMark:

• a "warranty program"
• a "certification"
• a "license"
• a "regulator"
• a "guarantee"

Use the language CHBA itself uses: "Renovators' Mark of Excellence", "recognition program", "Code of Conduct." This isn't pedantic — overclaiming is a misrepresentation risk under Ontario's Consumer Protection Act, 2002, and it can be cited against a renovator client in a dispute.

What does NOT displace consumer rights

RenoMark is purely voluntary. It does not displace any homeowner right under Ontario's Consumer Protection Act, 2002 — including:

• The 10-day cooling-off period on direct-sale renovation contracts over $50.
• The 10% estimate-overrun rule.
• The right to file a complaint with Consumer Protection Ontario at the Ministry of Public and Business Service Delivery.

HCRA licensing applies to new home builders/vendors; renovators are not licensed by HCRA. RenoMark sits in that unlicensed space.

Sources: ontario.ca; hcraontario.ca. Confidence: Verified.