RenoMark enforcement: no public dispute-resolution procedure document, no public disciplinary statistics, no public list of de-listed contractors

Claim: RenoMark's enforcement machinery is substantially opaque to the public:

• No public dispute-resolution procedure document. CHBA describes the Code and the verification process, but the actual complaint intake, investigation, sanction, and appeal procedures are not posted on renomark.ca or chba.ca. The Code of Conduct sets the standards; the enforcement procedure itself is not published.
• No public disciplinary statistics. No data has been published on the number of contractors disciplined, suspended, or removed from RenoMark. Building Excellence and Canadian Contractor have referenced the new annual verification process as the tool for keeping non-compliant members out, but no removal statistics are public.
• No public flag for de-listed contractors. They simply disappear from the directory — there is no historical record, no "previously RenoMark" tag, no removal date.

Source: verified by absence on chba.ca and renomark.ca; cross-referenced against industry trade press (Canadian Contractor, Building Excellence).

Confidence: Verified by absence.

How enforcement actually works (per the available CHBA descriptions)

1. Homeowner files a complaint with the local HBA (in writing).
2. Local HBA staff contact the member, request a written response, and may attempt informal mediation.
3. If unresolved, the matter is referred up to CHBA. CHBA's verification team can require the member to produce the contract, warranty terms, insurance, and project records used in the disputed job.
4. Sanctions available to CHBA range from a warning, to required remediation, to suspension or removal of RenoMark designation, to expulsion from the local HBA.

Source: CHBA description; no published timeline, panel composition, or appeal rights document.

Why this matters for Candid use

• Do not claim that RenoMark "enforces" or "polices" contractor conduct in client copy. The defensible language is "administers a Code of Conduct", "verifies member compliance", and "can sanction members who fail to comply."
• This is one of the structural gaps consumer advocates point to when criticizing industry self-regulation — see Canadians for Properly Built Homes (CPBH): industry self-regulation in residential construction has inherent conflicts of interest.
• If CHBA publishes a public discipline registry in future, RenoMark's relative weight against BBB and HomeStars upgrades materially. Until then, treat the credential as a useful filter, not as a quality enforcement mechanism.