GC-side distrust of clients (often missed) — scope creep, payment delays, decision paralysis, designer-vs-owner conflicts

Synthesis: If a website pitch only addresses homeowner anxiety, it misses half the conversation. GCs voice equally strong distrust of clients:

• Scope creep — "while you're here, can you also…"
• Payment delays — the client who quibbles on the final 10% deficiency holdback for 90 days.
• Decision paralysis — selections process stalls; GC carries labour cost.
• Designer-vs-owner conflicts — interior designer specifies; owner countermands; GC eats the change.

Source for the pattern: Contractor Evolution podcast (Breakthrough Academy) — recurring episodes on qualification: "Not every inquiry is worth pursuing. Effective discovery should quickly determine whether the project fits your service area, budget range and timeline."

Implication for Candid: A GC website is also a client-filtering tool. Pricing transparency, published process steps, design-fee disclosure (Pioneer Craftsmen's "we don't offer free quotes; design fee is 5% of project budget" is the model) are filters not deterrents.