CHBA Code of Ethics: five Statement of Business Values (Integrity, Professionalism, Responsibility, Community, Leadership); Code for Disciplinary Action governs complaints; NO public register of outcomes at any tier

The five commitments

Claim: The national CHBA Code of Ethics is the controlling document, reproduced verbatim by local associations including CHBA BC. It is built on five Statement of Business Values & Commitments:

1. Integrity
2. Professionalism
3. Responsibility
4. Community
5. Leadership

Member obligations include:

• Comply with applicable building codes of Canada as a minimum.
• Plan sites and homes to conform to "the principles of good community planning and support for the environment."
• Deal justly with employees, subcontractors, and suppliers.
• Deal honestly and fairly with customers and stand behind the quality of work.
• Avoid all conduct detrimental to the house building industry, the Association, or the reputation of other members.
• Exchange information and encourage research.

Sources: chba.atomicmotion.com mirror; chbabc.org/code-of-ethics/. Confidence: Verified.

Complaint and discipline process

Complaints are handled under the "Canadian Home Builders' Association Code for Disciplinary Action." A local-level Complaints Committee addresses possible improper conduct.

Procedural requirements:

• Complaints must be in writing.
• Must explain how the member violated the Code of Ethics.
• Must be accompanied by a verified statutory declaration or sworn statement.
• If a complaint is in active legal proceedings, the HBA cannot investigate until the court rules.

Source: chbaco.com/resources/issue-resolution (representative local implementation of the national framework). Confidence: Verified.

NO public register of disciplinary outcomes — significant gap

There is NO public, searchable register of disciplinary outcomes for CHBA, OHBA, or local HBA members. The Code for Disciplinary Action is internal; sanctions typically run from warnings to expulsion.

Confidence: Verified by absence across chba.ca, ohba.ca, wrhba.com, and all local HBA sites checked.

Why this matters for Candid use

• Do not describe HBA membership as a "policed" or "regulated" status in client copy. The HBA Code is industry self-governance; HCRA is the regulator (see HCRA Ontario Builder Directory is the load-bearing public discipline regime for Ontario new home builders — covers 6,500+ licensed builders, publishes conduct findings / charges / convictions).
• The HBA Code of Ethics is best understood as an industry self-governance layer that sits above HCRA, not a substitute for it.
• This is the same structural critique that applies to RenoMark enforcement — see RenoMark enforcement: no public dispute-resolution procedure document, no public disciplinary statistics, no public list of de-listed contractors.