BBB 2022: General Contractor was the 3rd-highest US inquiry category — 4,084 complaints, ~53% "unable to pursue" / "not settled"
Created 2026-05-23
Claim: BBB's 2022 industry statistics show General Contractor as the third-highest US inquiry category by volume, with 4,084 complaints; ~53% flagged "not settled" or "unable to pursue." Multiple construction categories (siding, GC, roofing, remodeling, window) routinely appear in the BBB top-10 most-complained-about industries list.
Confidence: Verified.
Why it matters: Information asymmetry, large cheques, opaque cash-flow, and photo/review fraud combine to make GCs a high-distrust category. The website's job is to defuse that — not to argue against it.
Referenced by (2)
- reference Where GC-client trust breaks down in the project lifecycle: quote acceptance, change orders, payment milestones, deficiency walkthroughs depends-on
- rule RULE: Politely decline GC prospects under 5 employees, "just give me leads" framing, active 12-month directory lock-in, or no published projects beyond stock photos depends-on