{"id":1802,"slug":"working-surface-boundary-static-page-with-contact-form-does-not-qualify","title":"Boundary: a static page with a contact form (or \"occasional email trigger\") exhibits NONE of the four working-surface capabilities","kind":"reference","scope":"business","status":"current","audiences":["kevin","smb-owner","candid-team"],"topics":["forms-conversion","working-surface-capabilities"],"reference_body":"**Claim:** A page that renders fixed text and occasionally triggers a contact email exhibits **none** of the four working-surface capabilities. A \"working surface\" exhibits **at least one** of [[capability-structured-queryable-data]], [[capability-interactive-functionality]], [[capability-live-frequently-updated-data]], [[capability-account-state]].\n\n**Source:** Brief framing, June 2026 (a single bounding contrast used only to fix the boundary of the term).\n\n**Confidence:** Definitional.\n\n**Why this matters for Candid:** Prevents a common scoping error — a contact form is not \"interactive functionality\" in the sense that lifts findability or citability; the output does not depend on what the user entered in a way that creates a queryable / computed result.","rationale_body":null,"metadata":null,"links":{"outgoing":[{"slug":"capability-structured-queryable-data","title":"Capability 1 — structured, queryable data: content stored as records with fields, types and relationships so it can be filtered, sorted, searched, and assembled on demand","kind":"reference","scope":"business","link_type":"relates-to"},{"slug":"capability-interactive-functionality","title":"Capability 2 — interactive functionality: the visitor supplies input and the site returns a computed or looked-up result (calculator, quote, search, booking, configurator)","kind":"reference","scope":"business","link_type":"relates-to"},{"slug":"capability-live-frequently-updated-data","title":"Capability 3 — live or frequently-updated data: content whose value depends on currency (availability, pricing, status, hours, inventory) refreshed on a cadence rather than written once","kind":"reference","scope":"business","link_type":"relates-to"},{"slug":"capability-account-state","title":"Capability 4 — account / state: the site remembers who the visitor is and what they have done (login, saved items, order history, progress) so returning visitors resume rather than restart","kind":"reference","scope":"business","link_type":"relates-to"}],"incoming":[{"slug":"research-brief-website-as-working-surface-june-2026","title":"Research brief: the website as a working surface of the business — four capabilities, AI-citation decoupling, freshness as a real signal (June 2026)","kind":"reference","scope":"business","link_type":"relates-to"}]},"created_at":"2026-06-21T13:17:17.633Z","updated_at":"2026-06-21T13:17:17.633Z"}