{"id":913,"slug":"tarion-conciliation-chargeable-1000-3000-process","title":"Tarion conciliation process — 120-day builder repair, $250 homeowner deposit, $1,000/$3,000 chargeable to builder if any item warranted, 10-year OBD record","kind":"reference","scope":"business","status":"current","audiences":["kevin","smb-owner","candid-team"],"topics":["gc-vertical","public-registries","tarion-warranty"],"reference_body":"**Claim:** Conciliation is Tarion's adjudication step. Standard flow:\n\n1. **Homeowner files a warranty form** (Initial, Mid-Year, Year-End, Second-Year, or MSD — see [[tarion-claim-forms-may-2024-css-40-day-mid-year]]) with both Tarion and the builder. This starts a **120-day builder repair period**. MSD claims have a 90-day initial discussion period.\n2. **Builder attempts repair.** Homeowner must provide reasonable access.\n3. **Request a conciliation** if items remain unresolved. Homeowner pays a **$282.50 ($250 + HST)** deposit to book the inspection.\n4. **Tarion conciliation inspection.** Warranty Services Representative attends with the builder and assesses each item against the ONHWPA and the **Construction Performance Guidelines (CPG, 3rd Edition)**.\n5. **Conciliation Assessment Report** issued.\n6. **If any item is warranted, the conciliation is \"chargeable\":**\n   - Builder invoiced **$1,000 + HST per home/unit** ($3,000 + HST per common-element conciliation).\n   - Homeowner's $250 deposit refunded.\n   - **Chargeable conciliation stays on the builder's Ontario Builder Directory record for 10 years.**\n7. **Final 30-day builder repair window** after the Report.\n8. **Tarion settles directly** if items remain unresolved — pays compensation from the Guarantee Fund or arranges the repair — then invoices the builder with a **15% administration fee**.\n\n**Source:** Tarion Registrar Bulletins 01 and 04; <https://www.tarion.com>\n\n**Confidence:** Verified.\n\n**The 65% finding:** The 2019 Auditor General found that in approximately **65% of the 6,485 conciliation requests** Tarion assessed from 2014-2018, the builder should have fixed the defect under warranty but hadn't — see [[tarion-2019-auditor-general-special-audit]].\n\n**Decision standard:** Tarion applies the **Ontario Building Code**, the **Construction Performance Guidelines (CPG, 3rd Edition)**, and the ONHWPA s. 13 warranties/exclusions.\n\n**Companion:** Disagreement with the conciliation outcome triggers the dispute-resolution paths — see [[tarion-dispute-resolution-paths-mediation-baf-lat]].","rationale_body":null,"metadata":null,"links":{"outgoing":[{"slug":"ontario-builder-directory-obd-public-registry","title":"Ontario Builder Directory (obd.hcraontario.ca) — public registry showing licence status, homes built, Tarion claims, charges, convictions, discipline","kind":"reference","scope":"business","link_type":"relates-to"},{"slug":"tarion-dispute-resolution-paths-mediation-baf-lat","title":"Tarion dispute resolution — DRS review, independent mediation (often NDA-bound), Builder Arbitration Forum (builders only), LAT, civil court","kind":"reference","scope":"business","link_type":"depends-on"}],"incoming":[{"slug":"research-brief-tarion-ontario-may-2026","title":"Research brief: Tarion Warranty Corporation — definitive reference (May 2026)","kind":"reference","scope":"business","link_type":"relates-to"},{"slug":"tarion-condo-common-elements-performance-audit","title":"Condo common-elements warranty — condo corporation files claims; performance audit in year 1 by board-retained engineer can itself be the warranty form","kind":"reference","scope":"business","link_type":"relates-to"},{"slug":"tarion-claim-forms-may-2024-css-40-day-mid-year","title":"Tarion claim forms post-May 2024 CSS reform — 40-day Initial, new Mid-Year, Year-End (with permanent 10-day grace), Second-Year, MSD","kind":"reference","scope":"business","link_type":"depends-on"},{"slug":"tarion-2019-auditor-general-special-audit","title":"Tarion 2019 Auditor General Special Audit (Bonnie Lysyk) — 65% of conciliations found builder at fault, 9,700 dismissed for missed deadlines (1,300 by 1 day), OHBA \"disproportionate influence\"","kind":"reference","scope":"business","link_type":"relates-to"}]},"created_at":"2026-05-24T14:19:39.502Z","updated_at":"2026-05-24T14:19:39.502Z"}