{"id":912,"slug":"tarion-claim-forms-may-2024-css-40-day-mid-year","title":"Tarion claim forms post-May 2024 CSS reform — 40-day Initial, new Mid-Year, Year-End (with permanent 10-day grace), Second-Year, MSD","kind":"reference","scope":"business","status":"current","audiences":["kevin","smb-owner","candid-team","client-prospect"],"topics":["gc-vertical","tarion-warranty"],"reference_body":"**Claim:** Tarion's Customer Service Standard (CSS) was reformed effective **May 1, 2024**. Current homeowner warranty forms:\n\n| Form | When to file | Covers |\n|---|---|---|\n| **Initial Submission** (formerly 30-Day; now **40-day** window) | Within first 40 days after possession | Anything from possession not resolved by the builder |\n| **Mid-Year Submission** (new May 2024) | Around 6 months | Issues arising between possession and year-end |\n| **Year-End Form** | Last 30 days of year 1 (with **permanent 10-day grace**) | Anything still unresolved or newly discovered in year 1 |\n| **Second-Year Form** | Any time in year 2 | Year-2 covered items |\n| **Major Structural Defect Form** | Any time before the end of year 7 | MSDs only |\n\n**Source:** <https://www.tarion.com/plans-reports>; Tarion Registrar Bulletin 01.\n\n**Confidence:** Verified.\n\n**Why these changes happened:** The 2019 Auditor General found Tarion had refused assistance on ~9,700 requests between 2014-2018 because homeowners missed restrictive deadlines (1,300 by a single day). The 2024 CSS reforms — 40-day Initial, 6-month Mid-Year, permanent 10-day grace at year-end — were Tarion's direct response. See [[tarion-2019-auditor-general-special-audit]].\n\n**The #1 mistake buyers still make:** missing deadlines. Even with the reforms, the timing rules are strict. Build a calendar reminder around possession +40 days, +6 months, year-end -30 days, and year-2 anniversary.\n\n**Companion:** the form is filed in writing to both Tarion (via MyHome portal) and the builder. The submission triggers a **120-day builder repair period** — see [[tarion-conciliation-chargeable-1000-3000-process]].","rationale_body":null,"metadata":null,"links":{"outgoing":[{"slug":"tarion-conciliation-chargeable-1000-3000-process","title":"Tarion conciliation process — 120-day builder repair, $250 homeowner deposit, $1,000/$3,000 chargeable to builder if any item warranted, 10-year OBD record","kind":"reference","scope":"business","link_type":"depends-on"},{"slug":"tarion-2019-auditor-general-special-audit","title":"Tarion 2019 Auditor General Special Audit (Bonnie Lysyk) — 65% of conciliations found builder at fault, 9,700 dismissed for missed deadlines (1,300 by 1 day), OHBA \"disproportionate influence\"","kind":"reference","scope":"business","link_type":"depends-on"}],"incoming":[{"slug":"research-brief-tarion-ontario-may-2026","title":"Research brief: Tarion Warranty Corporation — definitive reference (May 2026)","kind":"reference","scope":"business","link_type":"relates-to"},{"slug":"tarion-pre-delivery-inspection-pdi-form-mechanics","title":"Pre-Delivery Inspection (PDI) — mandatory pre-possession walkthrough; PDI Form is not a warranty claim but failure to note items makes proof harder","kind":"reference","scope":"business","link_type":"relates-to"},{"slug":"tarion-2019-auditor-general-special-audit","title":"Tarion 2019 Auditor General Special Audit (Bonnie Lysyk) — 65% of conciliations found builder at fault, 9,700 dismissed for missed deadlines (1,300 by 1 day), OHBA \"disproportionate influence\"","kind":"reference","scope":"business","link_type":"relates-to"},{"slug":"builder-website-tarion-display-audit-may-2026","title":"May 2026 builder-website Tarion-disclosure audit — Tridel/Minto/Tamarack have dedicated Tarion pages; Daniels/Brookfield/Empire less explicit; cleanest pattern is per-project warranty workflow","kind":"reference","scope":"business","link_type":"relates-to"},{"slug":"rule-builder-site-disclose-tarion-warranty-on-new-home-pages","title":"RULE: Every Candid builder-client site must surface Tarion warranty coverage on every new-home product/landing page, with 1-2-7 structure named and CSS forms referenced","kind":"rule","scope":"business","link_type":"depends-on"}]},"created_at":"2026-05-24T14:19:39.493Z","updated_at":"2026-05-24T14:19:39.493Z"}