{"id":1742,"slug":"standish-group-64-percent-features-rarely-never-used","title":"Standish Group (older): 64% of software features rarely or never used","kind":"reference","scope":"business","status":"current","audiences":["kevin","smb-owner","candid-team"],"topics":["bespoke-build-economics","feature-adoption-rates"],"reference_body":"**Claim:** **Standish Group** (older study): **64% of features rarely or never used.**\n\n**Source:** Standish Group (secondary).\n\n**Confidence:** Secondary citation.\n\n**Why this matters for Candid:** Directional corroboration of [[pendo-2019-80-percent-features-unused]]. The two figures come from different methodologies a decade apart and point the same way — feature adoption is much lower than scope conversations assume.","rationale_body":null,"metadata":null,"links":{"outgoing":[{"slug":"pendo-2019-80-percent-features-unused","title":"Pendo 2019 Feature Adoption Report: 80% of software-product features rarely or never used (615 subscriptions analyzed)","kind":"reference","scope":"business","link_type":"relates-to"}],"incoming":[{"slug":"research-brief-falling-cost-floor-real-web-functionality-smb-june-2026","title":"Research brief: the falling cost floor of \"real\" web functionality for SMBs (June 2026)","kind":"reference","scope":"business","link_type":"relates-to"},{"slug":"rule-build-features-customers-will-actually-use-pendo-80","title":"R5 — Build features customers will actually use; ~80% of software features go unused (Pendo 2019)","kind":"rule","scope":"business","link_type":"depends-on"}]},"created_at":"2026-06-21T13:17:00.661Z","updated_at":"2026-06-21T13:17:00.661Z"}