{"id":1354,"slug":"professional-services-dso-dashboards","title":"Professional services: DSO (Days Sales Outstanding) dashboards with aging buckets + at-risk-customer flags; 30-45 days is a common \"good\" benchmark; rising DSO is an early cash-flow warning","kind":"reference","scope":"business","status":"current","audiences":["kevin","smb-owner","candid-team"],"topics":["kpi-candidates","dashboards","decision-linked-metrics"],"reference_body":"**Claim:** **Professional services**: DSO (**Days Sales Outstanding**) dashboards with aging buckets + at-risk-customer flags, plus utilization / realization. A **DSO of 30-45 days is a common \"good\" benchmark**; rising DSO is an early cash-flow warning and can signal a single large late-paying customer, looser sales terms, or weaker collections.\n\n**Source:** Multiple independent finance sources (industry-consensus).\n\n**Confidence:** Verified.\n\n**Why this matters for Candid:** Canonical *internal* dashboard for Candid itself and most professional-services SMB clients. Each number ties to a specific intervention (chase a customer, tighten terms, fund a gap) — passes [[what-would-i-do-if-it-moved-test]] cleanly.","rationale_body":null,"metadata":null,"links":{"outgoing":[{"slug":"construction-job-cost-dashboards-weekly","title":"Construction: weekly job-cost dashboards (labor variance, committed vs actual materials, change orders, billing vs % complete, backlog) catch margin erosion before month-end financials arrive","kind":"reference","scope":"business","link_type":"relates-to"}],"incoming":[{"slug":"research-brief-dashboards-smb-june-2026","title":"Research brief: dashboards for SMBs — what's worth showing, and when an embedded one earns its keep (June 2026)","kind":"reference","scope":"business","link_type":"relates-to"},{"slug":"rule-qualify-every-metric-with-decision-and-threshold","title":"R1 — Before building any dashboard, qualify every proposed metric: named owner + named decision + action threshold; if it fails the \"what would I do if it moved?\" test, drop it","kind":"rule","scope":"business","link_type":"depends-on"}]},"created_at":"2026-06-20T18:03:12.126Z","updated_at":"2026-06-20T18:03:12.126Z"}