{"id":776,"slug":"gc-trust-breaks-quote-change-payment-deficiency","title":"Where GC-client trust breaks down in the project lifecycle: quote acceptance, change orders, payment milestones, deficiency walkthroughs","kind":"reference","scope":"business","status":"current","audiences":["kevin","smb-owner","candid-team"],"topics":["trust-signals","gc-vertical"],"reference_body":"**Four failure points where trust breaks down:**\n\n1. **Quote acceptance** — vague scopes, no breakdown, no exclusions list.\n2. **Change orders** — verbal additions never documented, surfacing at final invoice.\n3. **Payment milestones** — draws requested before visible progress.\n4. **Deficiency walkthroughs** — the Tarion PDI ([[tarion-1-2-7-pdi-warranty-structure]]) is the regulated version; in renovation it is informal and frequently disputed.\n\n**Confidence:** Industry-consensus. Recurring themes in BBB complaint data ([[bbb-2022-gc-third-highest-complaints]]) and contractor-marketing trade press.\n\n**Use:** site copy should pre-empt these — published draw schedules, change-order policy, exclusions list templates, sample deficiency-tracking process. Foregrounding process beats foregrounding credentials.","rationale_body":null,"metadata":null,"links":{"outgoing":[{"slug":"tarion-1-2-7-pdi-warranty-structure","title":"Tarion 1-2-7 new-home warranty + Pre-Delivery Inspection — Ontario new-home builders must enroll homes","kind":"reference","scope":"business","link_type":"depends-on"},{"slug":"bbb-2022-gc-third-highest-complaints","title":"BBB 2022: General Contractor was the 3rd-highest US inquiry category — 4,084 complaints, ~53% \"unable to pursue\" / \"not settled\"","kind":"reference","scope":"business","link_type":"depends-on"}],"incoming":[]},"created_at":"2026-05-23T21:58:32.580Z","updated_at":"2026-05-23T21:58:32.580Z"}