{"id":998,"slug":"chba-code-of-ethics-and-disciplinary-action","title":"CHBA Code of Ethics: five Statement of Business Values (Integrity, Professionalism, Responsibility, Community, Leadership); Code for Disciplinary Action governs complaints; NO public register of outcomes at any tier","kind":"reference","scope":"business","status":"current","audiences":["kevin","candid-team"],"topics":["editorial-discipline","gc-vertical","regulatory-signals","hba-membership"],"reference_body":"## The five commitments\n\n**Claim:** The national CHBA Code of Ethics is the controlling document, reproduced verbatim by local associations including CHBA BC. It is built on **five Statement of Business Values & Commitments**:\n\n1. **Integrity**\n2. **Professionalism**\n3. **Responsibility**\n4. **Community**\n5. **Leadership**\n\n**Member obligations include:**\n\n- Comply with applicable building codes of Canada as a minimum.\n- Plan sites and homes to conform to *\"the principles of good community planning and support for the environment.\"*\n- Deal justly with employees, subcontractors, and suppliers.\n- Deal honestly and fairly with customers and stand behind the quality of work.\n- Avoid all conduct detrimental to the house building industry, the Association, or the reputation of other members.\n- Exchange information and encourage research.\n\n**Sources:** chba.atomicmotion.com mirror; chbabc.org/code-of-ethics/.\n**Confidence:** Verified.\n\n## Complaint and discipline process\n\nComplaints are handled under the **\"Canadian Home Builders' Association Code for Disciplinary Action.\"** A **local-level Complaints Committee** addresses possible improper conduct.\n\n**Procedural requirements:**\n\n- Complaints must be **in writing**.\n- Must **explain how the member violated the Code of Ethics**.\n- Must be accompanied by a **verified statutory declaration or sworn statement**.\n- If a complaint is in **active legal proceedings**, the HBA **cannot investigate** until the court rules.\n\n**Source:** chbaco.com/resources/issue-resolution (representative local implementation of the national framework).\n**Confidence:** Verified.\n\n## NO public register of disciplinary outcomes — significant gap\n\n**There is NO public, searchable register of disciplinary outcomes** for CHBA, OHBA, or local HBA members. The Code for Disciplinary Action is internal; sanctions typically run from warnings to expulsion.\n\n**Confidence:** Verified by absence across chba.ca, ohba.ca, wrhba.com, and all local HBA sites checked.\n\n## Why this matters for Candid use\n\n- **Do not describe HBA membership as a \"policed\" or \"regulated\" status in client copy.** The HBA Code is industry self-governance; HCRA is the regulator (see [[hcra-ontario-builder-directory-is-load-bearing-not-hba]]).\n- The HBA Code of Ethics is best understood as **an industry self-governance layer that sits above HCRA, not a substitute for it.**\n- This is the same structural critique that applies to RenoMark enforcement — see [[renomark-enforcement-no-public-data-absence]].","rationale_body":null,"metadata":null,"links":{"outgoing":[{"slug":"renomark-enforcement-no-public-data-absence","title":"RenoMark enforcement: no public dispute-resolution procedure document, no public disciplinary statistics, no public list of de-listed contractors","kind":"reference","scope":"business","link_type":"relates-to"},{"slug":"hcra-ontario-builder-directory-is-load-bearing-not-hba","title":"HCRA Ontario Builder Directory is the load-bearing public discipline regime for Ontario new home builders — covers 6,500+ licensed builders, publishes conduct findings / charges / convictions","kind":"reference","scope":"business","link_type":"relates-to"}],"incoming":[{"slug":"research-brief-canadian-hba-stack","title":"Research brief: The Canadian HBA stack — CHBA / OHBA / BILD / WRHBA federated three-tier model, with marketing implications for Ontario builders and renovators (May 24, 2026)","kind":"reference","scope":"business","link_type":"relates-to"}]},"created_at":"2026-05-24T16:32:33.792Z","updated_at":"2026-05-24T16:32:33.792Z"}