{"id":763,"slug":"buildbook-communication-81pct-vital-to-success","title":"BuildBook survey: 81% of homeowners said good contractor communication was vital to project success","kind":"reference","scope":"business","status":"current","audiences":["kevin","smb-owner","candid-team"],"topics":["trust-signals","gc-vertical"],"reference_body":"**Claim:** BuildBook's own homeowner survey found 81% of respondents said good communication from the contractor was vital to project success.\n\n**Source:** https://buildbook.co/blog/increasing-client-referrals-for-construction-business\n\n**Confidence:** Single-source.\n\n**Implication:** Site copy should foreground response-time commitments (e.g. \"we reply within one business day during active projects\") not just credentials.","rationale_body":null,"metadata":null,"links":{"outgoing":[],"incoming":[]},"created_at":"2026-05-23T21:58:32.529Z","updated_at":"2026-05-23T21:58:32.529Z"}