{"id":769,"slug":"bbb-2022-gc-third-highest-complaints","title":"BBB 2022: General Contractor was the 3rd-highest US inquiry category — 4,084 complaints, ~53% \"unable to pursue\" / \"not settled\"","kind":"reference","scope":"business","status":"current","audiences":["kevin","smb-owner","candid-team"],"topics":["trust-signals","gc-vertical"],"reference_body":"**Claim:** BBB's 2022 industry statistics show General Contractor as the third-highest US inquiry category by volume, with 4,084 complaints; ~53% flagged \"not settled\" or \"unable to pursue.\" Multiple construction categories (siding, GC, roofing, remodeling, window) routinely appear in the BBB top-10 most-complained-about industries list.\n\n**Source:** https://www.bbb.org/content/dam/iabbb/systemwide-pages/complaint-stats/2022-stats/without-reviews/US%20BBB%202022%20Inquiry%20Statistics.pdf\n\n**Confidence:** Verified.\n\n**Why it matters:** Information asymmetry, large cheques, opaque cash-flow, and photo/review fraud combine to make GCs a high-distrust category. The website's job is to defuse that — not to argue against it.","rationale_body":null,"metadata":null,"links":{"outgoing":[],"incoming":[{"slug":"gc-trust-breaks-quote-change-payment-deficiency","title":"Where GC-client trust breaks down in the project lifecycle: quote acceptance, change orders, payment milestones, deficiency walkthroughs","kind":"reference","scope":"business","link_type":"depends-on"},{"slug":"rule-gc-politely-decline-criteria","title":"RULE: Politely decline GC prospects under 5 employees, \"just give me leads\" framing, active 12-month directory lock-in, or no published projects beyond stock photos","kind":"rule","scope":"business","link_type":"depends-on"}]},"created_at":"2026-05-23T21:58:32.550Z","updated_at":"2026-05-23T21:58:32.550Z"}